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Please Read:
Coronavirus FAQ

To our valued patients and families:

Due to the unprecedented and rapidly changing circumstances, we know you might have some questions about the COVID-19 (Coronavirus) pandemic and how it may affect your orthodontic care. Our team has put together this list of frequently asked questions to help you. We are here to support you and will continue to find new ways to provide you with your orthodontic care.

Thank you for your understanding during this time. We are truly grateful that you have chosen to support our small business. We pray for the health & safety of you and your loved ones.

Dr. Chelian and the Urban Orthodontics Family

How long will our office be closed?
We are frequently assessing the situation and will be very transparent with the next steps as soon as we know of any changes. Our team will be available to assist patients by phone and email from Monday – Friday between 9:30 am – 5 pm. To help keep our outgoing lines open for our team to handle important patient concerns, we ask that you email any non-emergency inquiries to our team at for the fastest response.
Why does the orthodontic office need to close?
Due to the nature of the COVID-19 pandemic and the sweeping recommendations of numerous health and government officials, we must close our doors to all elective procedures for the safety of our community. Elective procedures are defined as any procedure that does not involve treating a medical emergency to preserve life.
How should I proceed if I am wearing braces or elastics?

Your braces will continue to straighten your teeth all day and night. Proper elastic wear will continue to correct your bite. Wash your hands before and after handling your elastics or if you touch your braces for any reason.

Please make sure you keep good oral hygiene by brushing and flossing twice a day. DO NOT eat sticky, chewy, gooey, or hard foods to avoid any breakage. If you are wearing any elastics, you may continue to do so as directed unless something is broken. If something is broken, please stop wearing your elastics.

How should I proceed if I am wearing Invisalign aligners (trays)?

Please keep wearing your active aligners (trays) as instructed to continue progressing your treatment.

If you do not have any more trays to continue to your next week, it is perfectly fine to reduce your last tray to nighttime wear only to ensure that your teeth stay in position. This will also extend the life of the last tray until we are allowed to bring you in. Please clean and save your last three trays to have as a backup in case you break or lose your current tray. Keep your trays clean and avoid all drinks other than water while wearing them to prevent staining.

Wash your hands before placing and removing your trays.

What should I do if I am scheduled to start treatment soon?
We are always excited when our patients take their first step towards a beautiful and confident smile! We are hopeful that this schedule alteration will be short. Please know that as soon as it is possible to do so, we will expedite this process for you!
What about getting my braces or Invisalign attachments removed?
Although orthodontic care is very safe for patients and providers with standard universal precautions and sterilization protocols, the removal of orthodontic bonding materials produces aerosols may be an unnecessary risk. Postponing these appointments that involve this is ideal at a time like this. Please follow proper brushing and flossing twice daily to maintain your dental health until we can bring you in. We will continue performing removal of braces & attachments when we are advised that it is safe to do so.
I have a routine monitoring appointment upcoming (Retainer Check, Growth & Development Progress Check, or New Patient Consultation).
These appointments are very important, but by their nature become elective at a time like this. We will maintain all appointment records within our computer system and will reschedule them appropriately when we are allowed to do so.
We are told to wash our hands frequently. How should we handle wearing elastics, aligners (trays), retainers, etc.?

It is important to continue wearing your elastics, aligners (trays), or retainers to maintain your treatment progress or your treatment result. Please wash your hands thoroughly with soap and water before and after handling, elastics, trays, or retainers.

Your trays & retainers can also be rinsed or cleaned using a toothbrush or OTC cleaning solutions such as retainer brite or other conventional items that you can purchase. When cleaning the appliance, rinse thoroughly in cold water. Do NOT use high temperatures to avoid hurting yourself or distorting the trays or retainers.

I lost or broke my retainer or aligner. What should I do?
It is important to wear your retainers after your treatment is complete to prevent teeth from shifting. Call our office AND text our clinical director we can contact you to see how best to handle this situation.
Will patients be allowed in the office at all? Is there anyone there?
Patients will not be allowed at the office at this time. The office will open soon, however, our team is available to answer all your concerns via phone or email.
I have a poking wire or other irritation that is bothering me. What do I do?
We will do our best to help you in any way that we can so please call us! We will instruct you on the best resolution to the problem and explore any options to address this on your own at the comfort of your home.

Our primary concern is the health and safety of our patients and their families. Our office are making every effort to implement protocols to create the safest possible environment for our patients and community.

Insurance & Billing

After verification of coverage, we will agree to bill and collect from an insurance carrier. However, we ask patients to understand that if coverage ceases or changes, the patient is still responsible for the agreed-upon fee.

Whether or not you have insurance or a dental plan, we will structure a convenient payment plan that will allow you to pay for orthodontic services over a period of time that usually coincides with your treatment plan.

Why Choose Our Practice

Our Mission

It is our mission to provide you with affordable high-quality orthodontic care with payment options that suit your budget.

Our Commitment

Whether you are an adult, adolescent or child, Dr. Giri Chelian and his team are committed to helping you achieve the smile you deserve - a healthy beautiful one!

Our Scheduling

We understand busy lifestyles that include work schedules and school schedules and we do our best to accommodate your schedule.

Our Satisfied Patients

We're so thankful to have such amazing patients that have taken the time to share their experiences on Google, Facebook, and other online sources.

Everyone is Amazing!!! I’m so glad that I’m in process with urban orthodontics because I have seen incredible results in my teeth! I’m exited to see my new smile 🙂

Julissa S.

Let's get started on your smile journey!

4015 Palisade Ave
Union City, NJ 07087

Office Hours

Mon: 10:00 AM - 6:00 PM
Tues: 10:00 AM - 6:00 PM
Wed: 10:00 AM - 6:00 PM
Thur: 10:00 AM - 6:00 PM
Fri: 10:00 AM - 6:00 PM
Sat: Closed
Sun: Closed

© 2023 Urban Orthodontics


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